Terms and Conditions for Small-Amount Overseas Remittance Service
Article 1 (Scope of Application)
These Terms and Conditions shall apply between Travel Wallet Inc. (hereinafter referred to as the “Company”) and customers (hereinafter referred to as the “Customer”) who use the small-amount overseas remittance service (hereinafter referred to as the “Service”) provided by the Company.
Article 2 (Real-Name Transactions)
Customers shall use their real names when engaging in small-amount overseas remittance transactions with the Company. If the Company requests identification documents or other necessary materials for real-name verification, the Customer shall comply with such request.
Article 3 (Remittance Limits)
The remittance limits through this Service shall be as follows:
- The limit per transaction for both remittance and receipt is USD 5,000.
- The annual cumulative limit for both remittance and receipt is USD 50,000.
- The remittance limits may be subject to change. Details can be found on the Company’s website or mobile application.
Article 4 (Conclusion of Service Agreement)
- A domestic resident who is at least 19 years of age (hereinafter referred to as the “Applicant”) and wishes to use the Company’s small-amount overseas remittance service must agree to these Terms and Conditions and the Open Banking Service Terms of Use, and accurately complete the membership application form provided by the Company.
The Company may provide additional details regarding eligibility for remittance on its website or application based on a comprehensive review of the Applicant’s status.
- Upon the Company’s approval of the Applicant’s application, the membership registration is deemed complete, and the Applicant may use the Service as a Customer.
- The Company, in principle, approves the Applicant’s application. However, it may refuse approval in any of the following cases:
- The application was made using an alias or another person’s name.
- The application form was filled with false information, or the requirements for registration are not met.
- The Service is intended to be used for unlawful purposes.
- The application is in violation of applicable laws or may disturb public order.
- Other cases equivalent to the above where approval is deemed inappropriate.
Article 5 (Protection and Processing of Personal Information)
- The Company collects and uses personal information in accordance with applicable laws and its Privacy Policy.
- The Company shall not be liable for damages caused by the leakage of personal information due to the Customer’s fault.
Article 6 (Provision and Use of the Service)
- The Customer may use the Service through the Company’s mobile application (hereinafter referred to as the “Application”). The Service is provided as follows:
- The Customer selects the destination country and remittance type in the Application and enters the remittance currency, amount, and information of both sender (Customer) and recipient (name, address, account number, etc.) to request a remittance.
- After entering the Customer’s account information and submitting a remittance request, the designated amount is transferred from the Customer’s account to the Company’s account.
- The Company provides the Customer with the remittance request information via the Application.
- The Company remits the amount to the recipient’s account within 5 business days. However, processing may be delayed depending on holidays in the destination country or the circumstances of the recipient bank.
- To use the Service, the Customer must download or install the Application and complete an internet connection process.
- The Company may request additional information, identification, or supporting documents from the Customer to comply with laws such as the Act on Reporting and Using Specified Financial Transaction Information and the Real Name Financial Transactions Act.
- In cases such as user error, inaccurate input, loss of residency status, account restrictions, insufficient balance, suspected illegal transactions (e.g., handling or concealing illicit assets, money laundering, financing of terrorism, evading enforcement), the remittance may be delayed, returned, rejected, or result in an error.
Article 7 (Designated Account)
- The Company shall disburse and receive funds only through a financial institution account opened in the Company’s name and designated at the time of registration (including amendment of registration) for the small-amount overseas remittance business (hereinafter referred to as the “Designated Account”).
- The Company shall post the information regarding the Designated Account on the Application and keep such information up to date.
Article 8 (Fees)
① When the Company receives a service use request from a Customer, it shall provide the Customer with details of the fees (hereinafter referred to as “Fees”), broken down by each component such as currency exchange fees, remittance fees, and foreign intermediary payment fees.
② The Company shall give prior notice and post information regarding Fees on its website and application, and shall keep such information up to date.
③ The Fees are subject to change. Details can be found on the Company’s website and application.
Article 9 (Applicable Exchange Rate)
① When the Company receives a service use request from a Customer, it shall provide the applicable exchange rate information to the Customer.
② The Company shall post information regarding the applicable exchange rate on its application, and keep such information up to date.
Article 10 (Amount of Payment and Receipt)
① If the Customer makes a deposit to the designated account via Open Banking after applying for the Service, the Company shall deduct the Fees, convert the remaining amount into foreign currency, and process the remittance to the recipient designated by the Customer.
② When the Company receives a service use request from a Customer, it shall provide the Customer with information on the amount of payment or receipt, both in Korean won and foreign currency.
③ Even if the Company completes the small-amount overseas remittance at the Customer’s request, if the relevant remittance company or the recipient bank conducts additional internal checks or verifications, the remittance may be delayed. Therefore, the actual completion time may differ from the estimated time notified by the Company.
Article 11 (Processing Time)
① When the Company receives a service use request from a Customer, it shall provide information on the estimated time required for payment or receipt.
② The Company shall post information regarding the expected time required for payment or receipt on its application, and keep such information up to date.
Article 12 (Modification or Cancellation of Remittance)
① The Customer may apply to the Company via the application to modify or cancel a transaction that has not yet been received in the local country. However, if the remittance has already been processed and deposited into the recipient’s account, such modification or cancellation cannot be requested.
② If additional remittance fees or costs arise due to modifications requested by the Customer, the Company may charge the Customer such additional fees or costs.
③ When the Company receives a request from the Customer to modify or cancel a remittance, it shall process the request and notify the Customer of the result.
④ When the Company cancels a remittance at the Customer’s request, it may deduct all expenses incurred during the remittance process (such as remittance fees and penalties for changes or cancellations) from the amount received from the Customer, and pay the remaining amount to the Customer.
Article 13 (Notification of Remittance Result)
When the remittance has been completed and received in the local country, the Company shall immediately notify the Customer of the result through the application or via the contact information registered in advance by the Customer.
Article 14 (Compensation for Damages)
If damage is caused to the Customer due to a reason attributable to the Company, the Company shall compensate for general damages as prescribed under the Civil Act. Special damages shall be compensated only if the Company was aware of or could have been aware of the circumstances.
Article 15 (Refund)
① If the Customer, through no fault of their own, has deposited funds into the designated account after applying for the Service, but the remittance to the recipient’s account has not been completed by the scheduled date, the Customer may request a refund from the Company.
② Upon receiving the refund request under Paragraph 1, the Company shall, unless there are exceptional circumstances, refund to the Customer the original amount deposited as well as any damages under Article 14.
Article 16 (Restriction or Rejection of Transactions)
① The Company may restrict or reject the processing of the small-amount overseas remittance requested by the Customer in any of the following cases:
- The Customer does not use additional security measures provided by the Company beyond identity verification using access media.
- Due to seizure, provisional seizure, injunction, or other legal restrictions, or violation of the Foreign Exchange Transactions Act or other relevant laws, the transaction is deemed inappropriate.
- The Customer violates provisions under Articles 2, 3, 4(3), 6(3)-(4), or 12(2), rendering the transaction inappropriate.
- The Customer repeatedly remits in small portions to evade capital transaction reporting requirements.
- The transaction is restricted under the Capital Markets Act or other laws (e.g., FX margin trading, foreign securities acquisition by residents).
- There is a reasonable suspicion that the transaction constitutes illegal financial activity such as handling or concealing illegal assets, money laundering, financing of terrorism, evasion of compulsory execution, or other evasive acts in violation of the Act on Specific Financial Information, Real Name Financial Transactions Act, etc.
② If there is a reasonable ground to suspect any of the above cases, the Company may notify the Customer and temporarily restrict the use of the Service until the suspicion is resolved.
③ If the Company restricts or rejects the transaction pursuant to Paragraph 1, it shall promptly notify the Customer of the restriction or rejection and the reason thereof.
Article 17 (Dispute Resolution Procedure)
- A customer may raise complaints, file claims for damages, or request dispute resolution regarding small-value overseas remittance transactions through the dispute resolution officer and contact person posted on the company’s website, or via the contact information below:
- Address: 5th/6th Floor, 542, Gangnam-daero, Gangnam-gu, Seoul (Yeongpoong Building, Nonhyeon-dong)
- Email: support@travel-wallet.com
- Phone: 02-6949-4885
- The company shall provide the customer with details on how to file complaints (including information about the designated dispute resolution officer and contact person), the dispute resolution procedures (distinguishing between general complaints and compensation claims), and how the results will be communicated (such as response deadlines and communication methods).
- If the customer has any objections regarding the processing of small-value overseas remittance transactions, they may request a resolution from the company’s dispute resolution body (e.g., the dispute resolution officer and contact person). The company must investigate the issue and notify the customer of the outcome within the time frame indicated in Paragraph 2.
- The company shall post the contact details of the dispute resolution officer and contact person on the application and keep such information up to date.
Article 18 (Retention of Transaction Records)
The company shall retain records of payment and receipt transactions with customers for five (5) years in accordance with the Foreign Exchange Transactions Act and relevant laws and regulations.
Article 19 (Confidentiality Obligation)
- The company shall not provide to third parties or disclose or use for purposes other than business operations any customer information obtained in the course of providing small-value overseas remittance services (hereinafter referred to as “Customer Information”), including personal details, account information, and transaction records, except where required by relevant laws or with the customer’s consent. However, this does not apply where disclosure is required by court order, governmental agencies, or applicable law.
- If a violation of Paragraph 1 or a theft or leakage of customer information occurs due to the company’s negligence, the company shall be liable to compensate the affected customer. However, if the customer was willfully or grossly negligent, the company may be relieved of such liability.
Article 20 (Delivery and Explanation of Terms and Conditions)
- When establishing or amending the terms and conditions, the company shall publicly announce such changes via the application, and shall indicate the terms when entering into contracts related to small-value overseas remittance services with customers.
- The company shall provide a copy of the terms and conditions to the customer by sending an electronic document (including via email), facsimile, mail, or direct delivery.
- If the customer requests an explanation of the terms and conditions, the company shall explain the key provisions using one of the following methods:
- Provide a direct explanation of the key provisions to the customer.
- Present the key provisions in an easily understandable format through electronic devices and obtain confirmation that the customer has fully understood the content via such devices.
Article 21 (Amendment of Terms and Conditions)
- If the company amends these terms and conditions, it shall post the revised terms and their effective date on the electronic devices used to conduct electronic financial transactions (or on devices easily accessible to customers if direct posting is difficult) and notify customers at least one month in advance. If a customer objects to the changes, the company must be able to prove that proper notice was given.
- Notwithstanding Paragraph 1, in urgent cases such as amendments required by law, the revised terms and conditions shall be posted on the electronic device for at least one month and customers shall be notified accordingly.
- When notifying customers of changes pursuant to Paragraphs 1 and 2, the company shall also inform customers of the following: “Customers may terminate the agreement before the effective date of the revised terms and conditions, and failure to raise an objection shall be deemed consent to the revised terms.”
- Customers may terminate the agreement for electronic financial transactions before the effective date of the revised terms and conditions, and if they do not raise objections, they shall be deemed to have agreed to the changes.
Article 22 (Governing Rules Outside of These Terms and Conditions)
- Matters not stipulated in these terms and conditions shall be governed by other terms and conditions of the company.
- Matters not stipulated in these terms and other terms and conditions of the company shall be governed by the Foreign Exchange Transactions Act, the Electronic Financial Transactions Act, and other applicable laws and regulations.
Article 23 (Jurisdiction)
In the event of a dispute related to this transaction, the parties shall attempt to resolve the matter through mutual agreement. If no agreement can be reached or the dispute remains unresolved, the competent court shall be determined in accordance with the Civil Procedure Act.
- Terms of Service Version: Ver. 1.3
- Effective Date: May 28, 2025