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Terms and Conditions for the BC Card-Paybook x Travel Wallet Foreign Currency Money Service

Article 1 (Purpose)

Article 2 (Definitions of Terms)

1. The “BC Card-Paybook x Travel Wallet Foreign Currency Money Service” (hereinafter the “Partnered Service”) refers to a transaction in which the Company provides a foreign currency-denominated prepaid electronic payment instrument via the Partner’s mobile platform to members of the Partner who wish to use the Partnered Service, enabling users to load and use the instrument through electronic devices without direct contact or communication with Company staff, in an automated manner.

2. “BC Paybook Foreign Currency Money” refers to a transferable monetary value issued and managed by the Company in partnership with the Partner, stored electronically in the form of a certificate (or information converted and stored electronically), which users can load through the Partner’s mobile platform, “Paybook App,” and use to pay for goods or services at domestic or overseas merchants via a card issued through the Partner.

3. “Electronic Device” means a device used to transmit or process electronic financial transaction information electronically, including but not limited to ATMs, automatic deposit/withdrawal machines, payment terminals, computers, telephones, and any other electronic means.

4. “Access Media” means the card issued to the user through the Partner to use BC Paybook Foreign Currency Money, and refers to any tools or information used to issue transaction instructions or verify the identity and accuracy of the user and the transaction. This includes electronic cards, digital credentials, digital signature generation information and certificates under the Digital Signature Act, registered user numbers, biometric data, and associated passwords as defined in Article 2(10) of the Electronic Financial Transactions Act.

5. “User” means a member of the Partner who agrees to these Terms and uses the BC Paybook Foreign Currency Money issued by the Company via the Partner.

6. “Transaction Instruction” refers to the user’s instruction to the Company to process an electronic financial transaction in accordance with the electronic financial transaction agreement.

7. “Error” refers to a case where an electronic financial transaction is not executed according to the agreement or the transaction instruction due to no fault or negligence of the user.

8. “Merchant” refers to:
• Any entity that, under an agreement with the Partner, provides goods or services to users in exchange for BC Paybook Foreign Currency Money;
• Any entity that, under an agreement with the Partner, facilitates electronic payments on behalf of another merchant, as defined by the Enforcement Decree of the Electronic Financial Transactions Act.

9. Terms not otherwise defined in this Article or other provisions of these Terms shall follow the definitions provided by the Company’s “Travel Pay Terms of Use,” the Electronic Financial Transactions Act, the Act on the Consumer Protection in Electronic Commerce, and other applicable laws and regulations.

Article 3 (Display, Delivery, and Explanation of Terms)

1. The Company shall make these Terms and Conditions available to users through the Company’s website or application (hereinafter “App”) in a way that is easily accessible. If requested by the user, the Company shall provide a copy via electronic document (including email), fax, postal mail, or direct delivery.

2. If the user requests an explanation of the Terms, the Company shall provide a summary of the important provisions through one of the following methods:
1. Direct explanation to the user;
2. Display of the key terms through electronic devices in a manner that allows the user to understand them easily, and receiving confirmation from the user through the same device that they have acknowledged the content.

Article 4 (Amendment of Terms and Conditions)

1. When the Company amends these Terms, it shall post the changes on the Company’s website or App and notify users individually at least one (1) month prior to the effective date. If a user raises an objection, the Company shall confirm that proper notice of the changes has been given.

2. Notwithstanding Paragraph 1, in the event of urgent amendments due to changes in the law, the Company may post the revised Terms on its website or App for at least one (1) month and provide post-notification to users.

3. When providing the above notice, the Company shall inform users that: “You may terminate the agreement by the last business day prior to the effective date of the revised Terms, and if you do not raise any objections, you will be deemed to have agreed to the changes.”

4. Users may terminate the electronic financial transaction agreement by the last business day before the effective date of the revised Terms, and if they do not object, they will be deemed to have accepted the revised Terms.

Article 5 (Governing Rules Outside These Terms)

• If the Company and the User have individually agreed on matters that differ from those stipulated in these Terms and Conditions, such individual agreements shall prevail.

• Matters not defined in these Terms and Conditions (including definitions of terms) shall, unless otherwise agreed, be governed by the “Travel Pay Terms of Use,” the Electronic Financial Transactions Act, the Act on the Consumer Protection in Electronic Commerce, the Foreign Exchange Transactions Act, and other relevant laws and regulations.

Article 6 (User Identity Verification)

• To use the Partnered Services provided by the Company through the Paybook app of the Partner, the User must meet the identity verification requirements set forth below. Users who do not meet these requirements may be restricted from using all or part of the services.

• The User must possess a bank account under their real name that has been verified for real-name authentication and is capable of normal transactions (deposits and withdrawals). The User must pass account ownership verification using the method designated by the Company and consent to direct debit according to these Terms or related agreements.

• The User must own a mobile phone or tablet device that is registered in their name and capable of running the app. The User must apply using their real name and complete identity verification through an accredited institution or similar method.

• The Company may request additional information or verification methods beyond bank account authentication for the purpose of providing the service and identity verification. Users must comply with the Company’s designated verification methods.

Article 7 (Issuance of Prepaid Electronic Payment Instruments and Cards)

• The Company issues prepaid electronic payment instruments to domestic residents who are at least 17 years old, as well as to foreign residents in Korea who possess a foreign registration number, a mobile phone number under their name, and a bank account.

• To use the Partnered Services provided by the Company, the User must possess a card issued through the Partner.

• BC Paybook Foreign Currency Money issued by the Company is stored electronically on the card issued by the Partner. Users can use the card to pay for goods or services at merchants using BC Paybook Foreign Currency Money.

Article 8 (Validity Period)

• The validity period of prepaid electronic payment instruments issued by the Company is five (5) years (60 months) from the date of issuance.

• Unless the User separately requests a refund, the validity period and issuance date of the prepaid instrument will be automatically renewed upon expiration.

• Even after renewal, these Terms and Conditions shall continue to apply.

Article 9 (Top-up)

• When using the BC Paybook Foreign Currency Money service, Users may top up various currencies (USD, JPY, EUR, AUD, HKD, SGD, THB, VND, CNY, PHP, MYR, IDR, GBP, CAD, TWD, NOK, NZD, DKK, MXN, MNT, BRL, SEK, CHF, AED, ISK, CZK, QAR, PEN, PLN, HUF, TRY, EGP, KHR, INR, LAK, ZAR, KES, FJD, MUR, XPF, MOP, NPR, UZS, KZT, SAR, KRW) onto a single card issued through the Partner.

• The applicable exchange rate for foreign currency top-ups can be viewed in the [Top-up] screen within the Paybook app when selecting a currency.

• There is no limit to the number of top-ups. The minimum amount per top-up is equivalent to USD 1. The maximum amount that can be topped up per card, including the current balance, is KRW 2,000,000 based on the daily exchange rate, and additional top-ups beyond this limit are not allowed.

• Top-ups must be made by withdrawing funds from a KRW-denominated bank account registered under the User’s name in the Paybook app.

• No interest is paid on the balance stored on the card.

• The list of supported currencies may be changed or expanded.

• Currency-specific balances can be checked through the balance inquiry screen in the Paybook app.

Article 10 (Restrictions on Top-up and Payment)

• The issuance limits for prepaid electronic payment instruments are regulated under the Electronic Financial Transactions Act. To comply with relevant regulations such as the Electronic Financial Transactions Act and the Foreign Exchange Transactions Regulations, the Company may revise or limit the User’s top-up limit for BC Paybook Foreign Currency Money.

• The maximum annual amount that can be paid using BC Paybook Foreign Currency Money is USD 100,000 or its equivalent. This amount is based on the purchase amount and does not include refunds or canceled transactions.

• If the top-up exceeds the maximum allowed amount or if the card has been reported as lost or stolen, top-ups will be restricted.

Article 11 (Fees)

Article 12 (Verification of Transaction Details)

• The Company shall allow Users to check their transaction details (including information related to the User’s request for error correction and the result thereof) via the [Usage Guide] section in the Travel Wallet app. If the User requests a written copy of the transaction details, the Company shall provide it via fax, mail, or in person within two weeks from the date of request.

• If transaction details cannot be provided due to system failure or other causes, the Company shall immediately notify the User via electronic document transmission (including email). The period during which the transaction details could not be provided due to such failure shall not be included in the two-week delivery period.

• The following transaction details, which are subject to a five-year retention period under Paragraph 1, are:
1. Name or number of the transaction account
2. Type and amount of electronic financial transaction
3. Information identifying the counterparty of the transaction
4. Date and time of the electronic financial transaction
5. Type and identification information of the electronic device used
6. Fees charged by the Company for the transaction
7. Details regarding the User’s direct debit consent
8. Access logs of the electronic device related to the transaction
9. Application and condition changes for electronic financial transactions
10. Records of transactions exceeding KRW 10,000 per transaction

• The following details, which are subject to a one-year retention period under Paragraph 1, are:
1. Records of small transactions of KRW 10,000 or less
2. Records related to payment approvals using electronic payment instruments
3. Information on User error correction requests and the result of processing

• Users may request written transaction details by contacting:
• Email: support@travel-wallet.com
• Phone: 02-6949-4885

Article 13 (Checking BC Paybook Foreign Currency Money Balance and Transactions)

Article 14 (Provision of Personal Information)

1. The Company shall manage Users’ personal information obtained in connection with this agreement strictly in accordance with applicable laws.

2. The Company may provide Users’ information to relevant institutions for the following purposes: compliance with these Terms or applicable laws such as the Act on Reporting and Use of Certain Financial Transaction Information, prevention of fraud or misuse of cards, and crime monitoring.

Article 15 (Termination and Refunds)

• Users may request a refund of the remaining BC Paybook Foreign Currency Money balance on their card.

• The Company shall refund the balance in KRW, applying the refund exchange rate shown in the [Refund] screen of the Paybook app, and deducting the refund fee also displayed on the same screen.

• Notwithstanding Paragraphs 1 and 2, the Company shall refund the full remaining balance at the published refund exchange rate in the following cases:
1. The merchant is unable to provide goods or services due to force majeure (e.g., natural disaster), and the remaining balance cannot be used
2. Service malfunction or system failure prevents the use of the card or service
3. The User has used at least 60% of the purchase amount (or 80% for cards with less than KRW 10,000 balance)
4. The use conditions for the card have been changed or the number of merchants has been reduced to the User’s disadvantage (except in cases such as business closure, expiration of merchant contracts, or other legitimate reasons stipulated in the Enforcement Decree of the Electronic Financial Transactions Act)

• Refund requests may be withheld or rejected for the following reasons. However, refunds will be processed once the issue is resolved:
1. The User’s balance is less than the requested refund amount
2. The User’s balance is less than the applicable refund fee

• If a report of fraud or identity theft is submitted and the Company cannot reasonably determine the rightful refund recipient, the Company may take measures such as depositing the amount in court, in accordance with applicable laws.

• Any taxes or fees incurred in relation to refunds shall be borne by the User.

• If the remaining balance is less than the equivalent of USD 25, only a full refund is permitted. If the remaining balance is USD 25 or more, partial refunds are allowed.

• In the event of a refund involving reconversion (e.g., re-exchange), the KRW refund amount shall be calculated based on the exchange rate posted in the app at the time of the refund request. The refund exchange rate may differ from the rate at the time of top-up, and any resulting gain or loss shall be borne by the User.

Article 16 (Objections and Compensation Procedure)

• Users may raise objections, submit claims for compensation, or initiate dispute resolution regarding electronic financial transactions through the contact information listed in the Company’s website or mobile app. In the case of objections related to card payments, Users must file objections within 14 days of the payment date (for overseas use, within 45 to 90 days depending on the card network and transaction type), using written documents, the app, or the customer service center.

• Users may submit objections or dispute resolution requests in writing (including electronic documents) or using electronic devices to the Company’s headquarters or branches. The Company shall respond within 15 days for domestic card transactions, providing the result of investigation or handling (including details such as reason for issuance, time, content, and user of the transaction). For overseas card transactions, the Company shall respond within 45–90 days, depending on the rules of the international card network.